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Josephinenhütte

<p>If you have placed your order correctly, you will receive an order confirmation and an invoice by email within a short time. If this is not the case, it may be due to one of the following reasons:</p>
<ul>
<li>The order was not correctly completed and placed.</li>
<li>The email address provided was incorrect.</li>
<li>The email is in the spam folder.</li>
<li>The email was not sent due to a technical error.If you cannot find the email even in the spam folder, please contact us.</li>
</ul>

If you have placed your order correctly, you will receive an order confirmation and an invoice by email within a short time. If this is not the case, it may be due to one of the following reasons:

 * The order was not correctly completed and placed

I have not received an order confirmation or invoice.

Order

How can I change or cancel my order?

My requested item is sold out. 

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?


Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned. 

Shipping

What payment options are available? 


How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints


What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning


How big and how heavy are the glasses? What is their capacity?


Is it possible to have glasses individually engraved? 

Where are the glasses manufactured?


Is every glass handmade? 


Are the glasses lead-free?


Is there a guarantee on the glasses? 


I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?


Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift. 

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.? 

Custom & Wholesale

I have not received an order confirmation or invoice.Updated 8 months ago