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Josephinenhütte

<p>If a product is damaged during use, please understand that we cannot offer any guarantee or accept liability. The glasses of the JOSEPHINE collection are unique, handblown pieces that are extremely light and thin-walled, but at the same time quite robust. Hints and tips for the proper care of the JOSEPHINE glasses can be found <a href="https://josephinen.com/pages/glass-care">here</a>.</p>

If a product is damaged during use, please understand that we cannot offer any guarantee or accept liability. The glasses of the JOSEPHINE collection are unique, handblown pieces that are extremely light and thin-walled, but at the same time quite


Is there a guarantee on the glasses? 

Products

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out. 

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?


Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned. 

Shipping

What payment options are available? 


How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints


What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning


How big and how heavy are the glasses? What is their capacity?


Is it possible to have glasses individually engraved? 

Where are the glasses manufactured?


Is every glass handmade? 


Are the glasses lead-free?


I own a piece of the former Josephinenhütte and need information about it.

Are gift certificates available?

How do I redeem a gift certificate?


Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift. 

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.? 

Custom & Wholesale

Is there a guarantee on the glasses? Updated 8 months ago