Shop with confidence. We support secure payments through Shopify Payments and PayPal.

We accept Visa, MasterCard and American Express, as well as Klarna (in the available markets) and other regional payment methods, and prioritize your convenience

Shop with confidence. We support secure payments through Shopify Payments and PayPal.
We accept Visa, MasterCard and American Express, as well as Klarna (in the available markets) and other regional payment methods, and prioritize your convenience and security thanks to trusted payment gateways.

What payment options are available? 

Voucher codes can be entered directly in the payment process in the "Discount code" field provided. Only one code can be redeemed at a time.

Please note that voucher codes can only be used in the shop they have been created:

 * Codes created in the

Voucher codes can be entered directly in the payment process in the &quot;Discount code&quot; field provided. Only one code can be redeemed at a time.
Please note that voucher codes can only be used in the shop they have been created:
<ul>
<li>Codes created in the josephinen.com or in the ch.josephinen.com shop can be used in both shops</li>
<li>Codes created in the us.josephinen.com can only be used in that shop.</li>
</ul>
If you need support with any code, do get in touch and we can help you out.


How do I redeem a voucher code?

If your voucher code does not work, please check the following options:

 * The expiration date has passed, and the code is therefore no longer valid.
 * Incorrect spelling (please pay attention to upper- and lower-case spelling, as well as spaces)

If your voucher code does not work, please check the following options:
<ul>
<li>The expiration date has passed, and the code is therefore no longer valid.</li>
<li>Incorrect spelling (please pay attention to upper- and lower-case spelling, as well as spaces).</li>
<li>Make sure that you are trying to use the code in the right shop. Codes created for josephinen.com or ch.josephinen.com can be used in both, while codes created for us.josephinen.com can only be used in that shop.</li>
<li>Please contact us if you cannot find the cause for this problem.</li>
</ul>

My voucher code does not work.

Our Team is here to answer all your questions.

Would you like to get in touch with us via email? Use our contact form, and we will get back to you.

Josephinenhütte

Payment

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out. 

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?


Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned. 

Shipping

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints


What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning


How big and how heavy are the glasses? What is their capacity?


Is it possible to have glasses individually engraved? 

Where are the glasses manufactured?


Is every glass handmade? 


Are the glasses lead-free?


Is there a guarantee on the glasses? 


I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?


Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift. 

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.? 

Custom & Wholesale