Our Team is here to answer all your questions.

Would you like to get in touch with us via email? Use our contact form, and we will get back to you.

Josephinenhütte

<p>Despite careful packaging, an item can sometimes be damaged during transport &amp;ndash; for which we apologize! If this is the case, please contact us immediately after receiving your order. As a rule, you will receive a replacement promptly and without complications. So that we may deal with this matter in the best possible way, please provide the following information:</p>
<ul>
<li> Order number (e.g. #1234)</li>
<li>Description of the damage</li>
<li>Photo of the damaged item</li>
</ul>

Despite careful packaging, an item can sometimes be damaged during transport &ndash; for which we apologize! If this is the case, please contact us immediately after receiving your order. As a rule, you will receive a replacement promptly and without

An item was delivered damaged.

Complaints

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out. 

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?


Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned. 

Shipping

What payment options are available? 


How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was damaged during use.


What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning


How big and how heavy are the glasses? What is their capacity?


Is it possible to have glasses individually engraved? 

Where are the glasses manufactured?


Is every glass handmade? 


Are the glasses lead-free?


Is there a guarantee on the glasses? 


I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?


Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift. 

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.? 

Custom & Wholesale

An item was delivered damaged.Updated 8 months ago