Complaints
Perfection in craftsmanship is our maxim. That is why the production of every JOSEPHINE glass strictly follows traditional and elaborate glassmaking techniques. In a fascinating process, the glass is melted in the furnace, picked up on a glassmaker's
Despite careful packaging, an item can sometimes be damaged during transport – for which we apologize! If this is the case, please contact us immediately after receiving your order. As a rule, you will receive a replacement promptly and without
If an item is damaged during use, please understand that we cannot guarantee or accept liability for this. Broken glass is often caused by mishandling. Avoid twisting or bending the stem and never apply pressure to the glass or its components. Hints