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Josephinenhütte

We currently ship directly to all countries within the EU* as well as Switzerland, Lichtenstein, the UK and the USA. We are working on being able to offer the JOSEPHINE collection in other countries soon, but please understand that this is currently not yet possible due to tight inventories.
<ul>
<li>Orders to the European Union can be placed via <a href="josephinen.com" title="Josephinenh&#xFC;te Shop">josephinen.com</a></li>
<li>Orders to the United Kingdom can be placed via <a href="josephinen.com/en-gb" title="Josephinenh&#xFC;te Shop">josephinen.com/en-gb</a></li>
<li>Orders to the Switzerland and Liechtenstein can be placed via <a href="ch.josephinen.com" title="Josephinenh&#xFC;te Shop">ch.josephinen.com</a></li>
<li>Orders to the United States can be placed via <a href="us.josephinen.com" title="Josephinenh&#xFC;te Shop">us.josephinen.com</a></li>
</ul>
* EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
For updated costs and conditions, please <a href="https://josephinen.com/policies/shipping-policy">take a look at our Shipping policy</a>.

We currently ship directly to all countries within the EU* as well as Switzerland, Lichtenstein, the UK and the USA. We are working on being able to offer the JOSEPHINE collection in other countries soon, but please understand that this is currently

Which countries do you ship to?

Shipping

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out. 

Order

How can I track the status of my order?

Is express shipping possible?


Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned. 

What payment options are available? 


How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints


What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning


How big and how heavy are the glasses? What is their capacity?


Is it possible to have glasses individually engraved? 

Where are the glasses manufactured?


Is every glass handmade? 


Are the glasses lead-free?


Is there a guarantee on the glasses? 


I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?


Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift. 

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.? 

Custom & Wholesale

Which countries do you ship to?Updated 8 months ago