Shipping

How can I track the status of my order?

Following your order, you will receive a shipping confirmation email with all details concerning the order as well as the shipment number and a link to track the shipment. Please note that it may take some time until the package is handed over to the

Which countries do you ship to?

We currently ship directly to all countries within the EU* as well as Switzerland, Lichtenstein, the UK and the USA. We are working on being able to offer the JOSEPHINE collection in other countries soon, but please understand that this is currently

Is express shipping possible?

We currently offer express shipping to the EU and the US, and are working on expanding our service to other countries. For updated costs and conditions, please take a look at our Shipping policy. Delivery within Switzerland and Liechtenstein

Is delivery to a package station possible?

Delivery to a package station is possible. Please enter all the information required for this option during the ordering process.

My specified address is incorrect.

If you have entered an incorrect delivery address in your order, please contact us as soon as possible. We will do our best to correct this information before the order is shipped, but we cannot guarantee this.

Can I specify a different shipping address?

You can specify different billing and shipping addresses during the checkout process.

My package could not be delivered and was returned.

If your order could not be delivered to you, it will automatically be returned to us as the sender. As soon as we receive the return, we will contact you and find a solution.