Our Team is here to answer all your questions.

Would you like to get in touch with us via email? Use our contact form, and we will get back to you.

Josephinenhütte

We currently offer express shipping to the EU and the US, and are working on expanding our service to other countries.
For updated costs and conditions, please <a href="https://josephinen.com/policies/shipping-policy">take a look at our Shipping policy</a>.
Delivery within Switzerland and Liechtenstein usually takes place within 1-2 business days, even with standard shipping.
Express orders placed Monday through Friday until 12 noon will be shipped the same day, otherwise on the next working day. On weekends and holidays, no deliveries can be made.
Due to the current situation, delivery services unfortunately cannot always adhere to their predicted delivery times.

We currently offer express shipping to the EU and the US, and are working on expanding our service to other countries.

For updated costs and conditions, please take a look at our Shipping policy.

Delivery within Switzerland and Liechtenstein

Is express shipping possible?

Shipping

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out. 

Order

How can I track the status of my order?

Which countries do you ship to?


Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned. 

What payment options are available? 


How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints


What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning


How big and how heavy are the glasses? What is their capacity?


Is it possible to have glasses individually engraved? 

Where are the glasses manufactured?


Is every glass handmade? 


Are the glasses lead-free?


Is there a guarantee on the glasses? 


I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?


Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift. 

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.? 

Custom & Wholesale

Is express shipping possible?Updated 8 months ago