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Josephinenhütte

<p>Gift vouchers can be entered directly in the checkout process in the designated &quot;discount code&quot; field. Only one code can be redeemed per order.</p>

Gift vouchers can be entered directly in the checkout process in the designated "discount code" field. Only one code can be redeemed per order.

How do I redeem a gift certificate?

Gifts

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out. 

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?


Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned. 

Shipping

What payment options are available? 


How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints


What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning


How big and how heavy are the glasses? What is their capacity?


Is it possible to have glasses individually engraved? 

Where are the glasses manufactured?


Is every glass handmade? 


Are the glasses lead-free?


Is there a guarantee on the glasses? 


I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?


Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift. 

Are there special conditions for gastronomy, hotels, vintners, etc.? 

Custom & Wholesale

How do I redeem a gift certificate?Updated 8 months ago