Our digital gift certificates make gift giving even easier! You can buy a voucher in our online store with the amount of your choice. Afterwards you will receive your personal voucher code directly by email.

 * Codes created in the josephinen.com or

Our digital gift certificates make gift giving even easier! You can buy a voucher in our online store with the amount of your choice. Afterwards you will receive your personal voucher code directly by email.
<ul>
<li>Codes created in the josephinen.com or in the ch.josephinen.com shop can be used in both shops</li>
<li>Codes created in the us.josephinen.com can only be used in that shop.</li>
</ul>

Are gift certificates available?

Gift vouchers can be entered directly in the checkout process in the designated "discount code" field. Only one code can be redeemed per order.

Gift vouchers can be entered directly in the checkout process in the designated &quot;discount code&quot; field. Only one code can be redeemed per order.

How do I redeem a gift certificate?

In the shopping cart you have the possibility to select our gift option. This includes attentive packaging of the order with high quality wrapping paper as well as an optional handwritten card with individual greeting text.

In the shopping cart you have the possibility to select our gift option. This includes attentive packaging of the order with high quality wrapping paper as well as an optional handwritten card with individual greeting text.


Can I have my order gift wrapped?

We will send the invoice by email only. The package itself will include only the delivery slip and of course the ordered items.

We will send the invoice by email only. The package itself will include only the delivery slip and of course the ordered items.

There should be no invoice in the package, as it is a gift. 

Our Team is here to answer all your questions.

Would you like to get in touch with us via email? Use our contact form, and we will get back to you.

Josephinenhütte

Gifts

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out. 

Order

How can I track the status of my order?

Which countries do you ship to?

Is express shipping possible?


Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned. 

Shipping

What payment options are available? 


How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints


What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning


How big and how heavy are the glasses? What is their capacity?


Is it possible to have glasses individually engraved? 

Where are the glasses manufactured?


Is every glass handmade? 


Are the glasses lead-free?


Is there a guarantee on the glasses? 


I own a piece of the former Josephinenhütte and need information about it.

Products

Are there special conditions for gastronomy, hotels, vintners, etc.? 

Custom & Wholesale