Our Team is here to answer all your questions.

Would you like to get in touch with us via email? Use our contact form, and we will get back to you.

Josephinenhütte

<p>Following your order, you will receive a shipping confirmation email with all details concerning the order as well as the shipment number and a link to track the shipment. Please note that it may take some time until the package is handed over to the shipping service provider and the shipment status changes.</p>

Following your order, you will receive a shipping confirmation email with all details concerning the order as well as the shipment number and a link to track the shipment. Please note that it may take some time until the package is handed over to the

How can I track the status of my order?

Shipping

How can I change or cancel my order?

I have not received an order confirmation or invoice.

My requested item is sold out. 

Order

Which countries do you ship to?

Is express shipping possible?


Is delivery to a package station possible?

My specified address is incorrect.

Can I specify a different shipping address?

My package could not be delivered and was returned. 

What payment options are available? 


How do I redeem a voucher code?

My voucher code does not work.

Payment

A delivered article is defective or faulty.

An item was delivered damaged.

An item was damaged during use.

Complaints


What is the best way to clean the glasses?

Are the glasses dishwasher safe?

How do I use the JOSEPHINE care set?

What is the best way to clean the decanter?

Care/ cleaning


How big and how heavy are the glasses? What is their capacity?


Is it possible to have glasses individually engraved? 

Where are the glasses manufactured?


Is every glass handmade? 


Are the glasses lead-free?


Is there a guarantee on the glasses? 


I own a piece of the former Josephinenhütte and need information about it.

Products

Are gift certificates available?

How do I redeem a gift certificate?


Can I have my order gift wrapped?

There should be no invoice in the package, as it is a gift. 

Gifts

Are there special conditions for gastronomy, hotels, vintners, etc.? 

Custom & Wholesale

How can I track the status of my order?Updated 8 months ago